Login

If you are experiencing a Login issue, try the following procedure.

1. Clear your browser's cache.
   1. If you do not know how to do so, ask your department's IT support team or consult:
      https://www.pcmag.com/how-to/how-to-clear-your-cache-on-any-browser
2. If your browser allows it, open a new incognito or private window, then try to login into your account.
3. If you still have issues, please submit a ticket at ithelp.ucsb.edu or email us at info@learningcenter.ucsb.edu.

The UC Learning Center [UCLC] classifies individuals without UCPath appointments with UCSB as non-employees. Those who have non-employee accounts with the UCLC can access the system by clicking the NON-EMPLOYEE LOGIN button above.

Employees are individuals with a UCPath entry, while non-employees are those without one. A UCPath entry automatically generates a UC Learning Center [UCLC] account for the employee. On the other hand, the UCSB system administrator creates non-employee accounts upon request using a form that full-time staff or faculty can access via ServiceNow. Please note that requests may take up to two business days, so plan accordingly.

This procedure applies to individuals who have completed training in the UCLC within the past seven years. To re-activate your account, please send an email to info@learningcenter.ucsb.edu. In the email, include your full legal name, UCSBNetID, the current sponsor department, and the name of your PI/Manager/Instructor, who must be a full-time employee. Once we receive your email, we will send instructions for accessing your reactivated account.

Individuals who have never worked at any UC campus can obtain a non-employee account to complete lab safety activities. However, if the person gets hired within two weeks of the non- employee account assignment, they may need help with compliance training assignments.

To receive a non-employee account, the person must have an active UCSBNetID. Enrolled students are automatically assigned a UCSBNetID, but non-students should refer to https://www.identity.ucsb.edu/departments/affiliates for assistance.

Only full-time staff and faculty, Sponsors, PIs, or Managers can request UCLC non-employee accounts. They can submit a non-employee account request as outlined in the FAQ: "How do I request UCLC non-employee access?"

Once we receive the request, we will send additional instructions on accessing the non-employee account to both the Sponsor/PI/Manager and the non-employee.

It is important to note that if a sponsor requests a non-employee account for multiple individuals and one person is found to have active or inactive UCLC access, the entire request will be denied. Therefore, ensuring that the non-employee still needs an account before making the request is crucial.

Please note that only full-time UCSB personnel who are Sponsors, PIs, or Managers are authorized to request non-employee accounts, and the Sponsor/PI/Manager must also be a full- time UCSB employee. Additionally, please ensure that the non-employee has never completed any training in the UC Learning Center before making the request. We will only accept the request if the non-employee has no active or inactive UCLC account or the sponsor is a UCSB full-time employee.

1. Verify that the non-employee has never completed any training in the UC Learning Center.
   1. If they have completed training, they should follow the "How can a UCLC account be re-activated?" FAQ.
   2. If they have not completed training, proceed with the request.
2. Go to https://ithelp.ucsb.edu and enter your UCSBNetID and password.
3. Enter "UCLC" on the search bar and wait a few seconds.
4. Choose "Create Non-Employee Accounts" from the Services list.
5. Read the instructions carefully and fill out all fields denoted by an asterisk (*).
6. Click the "Order Now" button on the upper right to complete your request.
7. We will notify the non-employee and include you with instructions on accessing their UCLC non-employee account.